Terms & Conditions

Tour Booking Terms & Conditions

You and your travelling companions are deemed to have read, understood and accepted the following Terms and Conditions. 3Playtopia Pte Ltd shall be referred to as “the Company” in the following:

1. RESERVATION, DEPOSIT & FULL PAYMENT

1.1 Payment does not constitute confirmation of the tour. All group tours are subject to a minimum group size (as determined in each trip details on 3Playtopia platform) in order for the confirmation to be effected and for the departure to be finalised.
1.2 Full payment is required no later than the date specified for each trip prior to departure. In case of tours in peak season, full payment may be required at least one month before departure. If full payment is not received by the stipulated deadline, the Company reserves the right to forfeit the deposit and cancel the reservation. In such an event, the cancellation fee as stated in Section 2 is payable by the Customer.
1.3 By making deposit and balance payment, it is deemed that you have read, understood and accepted the Tour Booking Terms and Conditions in the booking form.

2. CANCELLATION BY THE CUSTOMER

2.1 Cancellation of booking must be made in writing via email to avoid any misunderstanding.
2.2 Cancellation fees will apply once the trip is confirmed. Cancellation fees per person is per below:
100% of Deposit Amount or 50% of tour fare + Taxes, whichever is higher
2.3 For any cancellation of one customer in a twin/double sharing room, the other customer sharing the same room will need to top up an additional single supplement charge, unless the customer who cancelled had paid the full tour fare and taxes as the cancellation fee.

3. CANCELLATION BY THE COMPANY

3.1 The Company acts as an agent for service suppliers. After deposit or full payment has been made, all arrangements are still subject to final confirmation by service suppliers. At times due to low subscription for a group tour, the Company may choose to cancel the entire tour prior to departure.
3.2 The Company shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation.
3.3. The Company may recommend alternative tours either to the same destination or other tours, based on the current tour fare of that cancellation period. All prior special discounts given will be not extended for the alternative tours. Should the Customer decide not to accept the alternatives, a full refund on the amount paid by the Customer will be made accordingly by the Company without further obligation or liabilities on the part of the Company and that the Customer shall be deemed to have agreed to release the Company from all liabilities or damages in connection with the cancellation. There shall be no claim for inconvenience, loss of leave and transportation cost due to the cancellation of tour.

4. REFUND POLICY

4.1 No refunds will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but not utilised by the Customer, either in part or full, or when the Customer amends, cancels or otherwise changes any arrangements after commencement of the tour.
4.2 All refunds will be made within fourteen (14) working days via Paynow to the mobile number indicated in your profile on 3Playtopia portal. For credit card payments, refunds will be made through the credit card company.
4.3 During peak period, the refund process may be longer due to increase in transactions.
4.4 ‘Working days’ refer to Mondays to Fridays, excluding public holidays.

5. AMENDMENT TO BOOKINGS (REQUESTED BY PASSENGERS)

5.1 For any changes in departure date or tour type, cancellation fees apply as listed under Section 2 on Cancellation by the Customer.
5.2 A postponement of tour by the Customer for any reason is considered as cancellation. Under such circumstances, the above Cancellation Policies will apply accordingly

6. AMENDMENT TO TOUR ITINERARY BY COMPANY

The Company makes reasonable effort to avoid changes in the itinerary. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances, especially during peak periods or in the event of other circumstances beyond our control.

7. EXTENSION OF STAY / DEVIATION

7.1 Any Extension of stay / deviation will be at the Customer’s own expense.

8. FLIGHT ARRANGEMENT

8.1 It is the Customer’s responsibility to hold firm confirmation of their flights and to re-confirm their flight 72 hours prior to their return date.

8 TRAVEL DOCUMENTS, TRAVEL INSURANCE & TRAVEL VOUCHERS

8.1 Passport and other Travel Documents
It is the Customer’s sole responsibility to ensure that he/she has a valid passport with minimum six (6) months validity from the date of scheduled return to Singapore, as well as the necessary visas, vaccinations, health certificates and all necessary travel documents as required by various government authorities of the destinations of travel.
8.2
Visa
The Customer may seek advice from the Company on visa application; however, it is the Customer’s own responsibility to obtain a valid visa.
8.2.1 It is the Customer’s responsibility to check that multi-entry Visas have the correct entry dates and destinations before travelling. Please be aware that for some itineraries you may travel through a country without making an overnight stop but you will still require a Visa to enter/exit the country.
8.2.2 In consideration of the interests of other passengers in the same group, the Company strongly discourages all passengers from applying for Visa Upon Arrival at the destination country. The Company takes no responsibility for being unable to wait for passengers who apply for Visa Upon Arrival at the Customs.
8.2.3 The Company will not be responsible for any expenses, reimbursement or refund of the tour fare if the Customer is deported or refused entry by immigration authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, possession of unlawful items or irregularities that may cause harm or damage to person or property.
8.2.3 For non-Singapore passport holders, please request for the Company to check on Visa requirements. The Company renders assistance in Visa application wherever possible. The Company cannot, however, guarantee the approval of Visa applications. This service is subject to (auxiliary) fees. Please check with the Company on the amount.
8.3 Travel Insurance 8.3.1 Arrangement of travel insurance coverage is strongly recommended with respect to unforeseen circumstances such as flight cancellation, trip cancellation, loss of deposit, baggage, personal accident, injury, illness, etc. Under no circumstances shall the Company be construed as a carrier under a contract for safe carriage of the Customer or his/her baggage and other personal belongings.
8.3.2 The Company shall not be responsible for any loss or damage in relation to flight cancellation, trip cancellation, loss of personal baggage, accidents, injuries and illness.
8.3.3 Should there be any amendment to the date and duration of travel, it is the Customer’s responsibility to inform the travel insurance company to amend the date and duration of the insurance coverage.
8.3.4 The Company will be happy to assist in the enquiries of any travel insurance and related matters.
8.4 Travel Vouchers
The Company issues travel vouchers from time to time as part of its promotional activities. The Terms and Conditions for the redemption of travel vouchers are clearly spelt out in the appropriate documents and shall be binding on the Customer.

9. GENERAL MATTERS RELATING TO TOURS

9.1 Accommodation
ACCOMMODATION IS AS SPECIFIED IN THE TOUR BROCHURE / ITINERARY / TOUR BOOKING FORM. IN THE EVENT THE SPECIFIED ACCOMMODATION IS NOT AVAILABLE, EVERY EFFORT WILL BE MADE TO SCOUT FOR AN ALTERNATIVE IN ANOTHER ACCOMMODATION OF SIMILAR STANDARD. HOTEL ROOM SIZES, FACILITIES AND SERVICES MAY VARY IN DIFFERENT COUNTRY. ACCOMMODATION FOR ADULTS IS BASED ON TWIN-SHARE, DOUBLE OR TRIPLE-SHARE ROOMS. DIFFERENT ROOM TYPE MIGHT NOT BE ON THE SAME LEVEL. SINGLE ROOM OCCUPANCY COMES WITH AN ADDITIONAL COST.
9.2 Special Request
If there are any requests regarding special meals, dietary requirements, adjoining rooms, and so on, please inform the Company upon booking. However, such requests are strictly subject to confirmation and availability by the service operator.
9.4 Meals
9.4.1 Meals, are as indicated in the tour brochure / itinerary / tour booking form.
9.4.2 For meals included in the itinerary, you and your travelling companions will generally dine together at a designated time. Table will often vary in size and free seating enables you to dine with family members or new travelling companions each evening.
9.5 Seat Rotation
For the convenience of all members of the group, passengers may be requested to rotate their seating arrangements on the coach during the period of the tour. Please cooperate when requested to do so by the tour manager / tour leader / guide /tour organiser.
9.7 Single Room Supplement
Please note that customers paying for single room occupancy supplement charge will be allocated a single room. The single room supplement charge may apply. Hotels will try their best to upgrade twin/double room for guests who opt for single room occupancy, but this may not be possible in the event when hotel occupancy rate is high.
9.8 Suggested Excursion
Optional list may be subject to change, depending on the time you are travelling or local circumstances including weather and days of the week. Further information will be provided by your Tour Manager / Guides during the tour.
9.9 Flights
The tour group might be comprised of flights on different airlines, so the Tour Manager Organiser may not be on the same flight as the group. If the group is not on the same flight as the Tour Organiser Manager, the group will have to proceed to transit on their own.

10. PRICING POLICIES

10.1 Tour Fare Includes
Return economy class group tour air ticket, local transport, accommodation, admission fees, meals and sightseeing programme as stipulated in the tour brochure / itinerary / tour booking form.
10.2 Tour Fare Excludes
Airport taxes, airport security taxes, airline insurance surcharges, fuel taxes, visa fees, travel insurance, customs user fees as specified by the airlines and airport authorities; local transfer not stated in the itinerary (e.g. free & easy, deviation), laundry, excess baggage charges, beverages, room services, gratuities to drivers and tour managers / local guides and tips to hotel porters (if any); and personal expenses. Please refer to the Company for visa fees, gratuities to drivers and tour managers / local guides, and tips to hotel porters(not sure???).
10.3 Cancellation Fee
For Clause 2 – Cancellation By The Customer - tour fare refers to the selling tour fare plus airport taxes, airport security taxes, airline insurance surcharges and fuel taxes.
10.5 Mode of Payment
10.5.1 Payment may be made PAYNOW or credit cards. Credit card payment may incur additional surcharge to be borne by the Customer. Overseas Bank transfer may incur additional surcharge and to be borne by the Customer.
10.5.2 All payments must be made via 3Playtopia website, unless advised otherwise by an authorised 3Playtopia staff who had emailed the written payment instructions from a valid @3Playtopia.com email address.

11. RESPONSIBILITY

11.1 The Company acts as an agent for the carriers, transportation companies, hotels and other principals of the tour packages. The Company accepts no responsibility for any injuries, losses, damages, accidents, flight cancellations, delays, theft, quarantine, customs regulations, strikes, weather hazards, political unrest, changes in itineraries, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may cause damage to person or property. Any losses and/or expenses incurred are the responsibility of the passenger. Ensuring all proper travel documentation is in place is the sole responsibility of the Customer.
11.2 The failure of the Customer to follow reasonable instructions, including but not limited to check-in and check-out places or times or other cause and the losses and/or expenses resulting therefore shall be borne by the Customer.
11.3 The Company reserves the right to:
11.3.1 Alter tour itineraries, travel arrangements, accommodation due to unforeseen changes.
11.3.2 Cancel any reservations prior to departure for reasons, including but not limited to insufficient number of participants. The Company will recommend alternative tours, preferably to the same destination or to other destinations. Should the Customer decide not to accept the alternatives, the deposit or tour fare is to be refunded without further obligation on the part of the Company, upon the Customer’s surrender to the Company of all documents issued by the Company for the purpose of the tour package.
11.3.3 Require any individual to withdraw from the tour if it is deemed that his/her behaviour is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.
11.3.4 To specify the language in which the tour guide will conduct commentary in.
1.4 No tour guides, tour managers, tour leaders, tour organisers or other employees or agents of the Company are authorised to commit the Company to any liability and the Company shall not be bound by any statement or representation unless it is in writing and signed by a Management Executive of the Company.
11.5 All verbal agreements must be stated in writing and duly signed by the Manager.
11.6 The Company reserves the right to take photographs and videos of the Customer while he/she is on tour with the Company, to be used for advertising in brochures or publicity materials without obtaining any further consent from the Customer.
11.7 All tour fares for the respective tour packages are correct at the time of reservation. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour fares.

12. COMPLAINT & CLAIM

Should you encounter a problem during your tour, kindly inform the Tour organiser/Tour Manager or local supplier immediately, who will try to make things right. If the matter was not resolved locally, please submit a feedback to 3Playtopia in writing within seven (7) days from the date of return. It is important to provide us the information quickly. Please quote your booking reference number and all relevant information. Failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem, which may affect the way your complaint is dealt with and your rights under this contract.

13. MISCELLANEOUS

The Company reserves the right to change, amend, insert or delete any Tour Booking Terms and Conditions contained within this document, as the case may be, without prior notice. The Tour Booking Terms and Conditions complement those Terms and Conditions contained in the relevant documents provided by third (3rd) party service providers such as airlines or cruise tickets, hotel check-ins etc.

Terms & Conditions

Tour Booking Terms & Conditions

1. RESERVATION, DEPOSIT & FULL PAYMENT

2. CANCELLATION BY THE CUSTOMER

3. CANCELLATION BY THE COMPANY

4. REFUND POLICY

5. AMENDMENT TO BOOKINGS (REQUESTED BY PASSENGERS)

6. AMENDMENT TO TOUR ITINERARY BY COMPANY

7. EXTENSION OF STAY / DEVIATION

8. FLIGHT ARRANGEMENT

8 TRAVEL DOCUMENTS, TRAVEL INSURANCE & TRAVEL VOUCHERS

9. GENERAL MATTERS RELATING TO TOURS

10. PRICING POLICIES

11. RESPONSIBILITY

12. COMPLAINT & CLAIM

13. MISCELLANEOUS

Destinations

Information

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